To the extent that this is true and not some game whereupon they never send the device and claim I never sent it back the second time, are they referring to a firmware password?īecause I was under the impression that if you delete your information in the way in which Apple recommends before returning a device, they can reinstall the MacOS very easily. [ Except there was no passcode locked ever placed on the device, there was an admin user password but that was deleted when I reset the Macbook Air and totally wiped my information. You may also refer to the link below to know more information regarding our Return and Exchange Policy. Due to our current backlog, it may take us a few weeks to send the order back to you. Please also return the send back letter so that your return will be valid. You may return the item back to us once the passcode lock is removed. I apologize but your return was declined since your Apple MacBook Air laptop has passcode lock. I called Best Buy, they said someone would look into it, no email response, called the Best Buy credit card, put the charge in dispute, now I get an email which has this: Somewhere along the line it lost the 5.5 pounds that the 2021 M1 Macbook Air weighs, I was thinking theft, someone had to have stole it somewhere along the line.

When looking at the UPS tracking number, the weight of the box was 6.49 pounds when it left the local facility and one pound when it arrived in Kentucky.

Anyway after sending back a Macbook Air and Ethernet Adapter via UPS, I only got credit for the Ethernet adapter. There are numerous reports at the Best Buy forum website of return problems, especially at the Shepardsville, Kentucky Best Buy return center.

Best buy macbook air adapter